Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-10-2011
My Device: Bold 9900
My Carrier: O2 UK

Bold 9900 Rebooting Constantly

Hi all,


New to the forum, hopefully someone can help me.


I've had the Bold 9900 for just 3 weeks now & I've got quite a serious issue (i assume).


I logged onto AppWorld this evening, was informed there was an update available so installed > reboot now.


Left the phone for a few minutes to reboot, however it just seems to be on a constant rebooting-loop!


The status bar fills, you think the phone is away to turn on, screen goes white & it all starts all over again.


I've tried to factory reset with command prompt>cd Program Files (x86)>\Common Files\Research In Motion\Apploader\loader.exe/resettofactory


but to no avail.


Can anyone give me any advise on how to fix this issue?


Thanks in advance for any advise anyone can give me.

New Member
Posts: 3
Registered: ‎09-12-2011
My Device: blackberry bold 9900
My Carrier: vodafone uk

Re: Bold 9900 Rebooting Constantly

having the same issue on 3rd phone and it is back in with vodafone if i get a fix i will post asap?