Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-23-2012
My Device: Bold 9900
My Carrier: BSNL India

Bold 9900 Screen goes dark even after the call is ended

I have a blackberry Bold 9900. The screen goes dark during the call and stays dark even after the call is ended. Even pressing the speaker phone key does not restore it to normal condition. There are no objects surrounding the sensor. A hard reset after removing the battery also does not help.

Posts: 20
Registered: ‎02-03-2009
My Device: Not Specified

Re: Bold 9900 Screen goes dark even after the call is ended

Same here with a 9630 Tour:  After a battery pull, desktop displays, and mail processes.  Bluetooth is on.  In about two minutes, the screen fades to black.  No lateral scrolling - only vertical, between mail and speaker icon.  No scroll button press response- can't open mail.  No phone button response- can't make or pick up calls.  Can keep screen on for awhile with frequent key activity, but eventually goes dark. 


Very interested to hear the cause and resolution to this weird scenario.