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New Contributor
Posts: 3
Registered: ‎11-28-2011
My Device: Bold 9900
My Carrier: Telus

Bold 9900 - black thin line on my LCD screen

Hi, for the last couple of days, I've been seeing a mysterious black thin line across my LCD screen.  Sometimes it apeears for longer than five minutes.  I have not dropped my phone and I have a screen protector over it.  Does anyone have a solution for this problem?

Contributor
Posts: 32
Registered: ‎10-04-2011
My Device: Bold 9780
My Carrier: Vodafone

Re: Bold 9900 - black thin line on my LCD screen

What's is really disappointing is that even BlackBerry doesn't reply to your query for solutions! I mean - why have this forum at all if after three weeks of silence (obviously - since no layman out here can have a solution!), even BB has not responded to somebody's distress! Sad

Machax
New Contributor
Posts: 2
Registered: ‎02-24-2012
My Device: Bold 9900
My Carrier: Mobilicity

Re: Bold 9900 - black thin line on my LCD screen

I had the same problem, but I have 2 lines instead.

And after few weeks they became constatnt and never go away.

I've tried restarts, battery pul, and OS upgrades / downgrades.

Very frustrating!

 

Daniel

Contributor
Posts: 32
Registered: ‎10-04-2011
My Device: Bold 9780
My Carrier: Vodafone

Re: Bold 9900 - black thin line on my LCD screen

Hi dhalim

 

The day I the thin black line appeared on my phone screen (Bold 9780), I did two restarts with battery pull. When that did not solve the problem, I took my mobile to the BB service centre, after backing up all my data. Since my phone was under warranty, BB repaired/replaced the screen in about ten days time, free of cost.

Machax
New Member
Posts: 1
Registered: ‎03-14-2012
My Device: Bold 9900
My Carrier: STC

Re: Bold 9900 - black thin line on my LCD screen

I have the same issue, but when i go service centre they said to me that i have to pay money for repairing.And my device is only 15 days old. I dont want to do now. They are saying that LCD issues are not covered in warrenty
Contributor
Posts: 32
Registered: ‎10-04-2011
My Device: Bold 9780
My Carrier: Vodafone

Re: Bold 9900 - black thin line on my LCD screen

Dear Abumazin

 

Welcome to the dismal world of Blackberry. These guys have not got their act together as regards to after sales service.

I wish I could help you in giving you an email id or contact no. to talk to the hidden BB guys, but I won't be able to help you there. Their service system is completely opaque online.

No escalation matrix for complaints or any thing similar to a complaint redressal system.

 

Its amazing how they've survived so long!

 

All the best! 

Machax
New Member
Posts: 3
Registered: ‎03-15-2012
My Device: 4500x
My Carrier: ak47

Re: Bold 9900 - black thin line on my LCD screen

oh ,