11-28-2011 12:52 PM
Hi, for the last couple of days, I've been seeing a mysterious black thin line across my LCD screen. Sometimes it apeears for longer than five minutes. I have not dropped my phone and I have a screen protector over it. Does anyone have a solution for this problem?
12-20-2011 11:26 PM
What's is really disappointing is that even BlackBerry doesn't reply to your query for solutions! I mean - why have this forum at all if after three weeks of silence (obviously - since no layman out here can have a solution!), even BB has not responded to somebody's distress! Sad
02-24-2012 04:25 PM
I had the same problem, but I have 2 lines instead.
And after few weeks they became constatnt and never go away.
I've tried restarts, battery pul, and OS upgrades / downgrades.
02-25-2012 06:14 AM
The day I the thin black line appeared on my phone screen (Bold 9780), I did two restarts with battery pull. When that did not solve the problem, I took my mobile to the BB service centre, after backing up all my data. Since my phone was under warranty, BB repaired/replaced the screen in about ten days time, free of cost.
03-14-2012 03:49 PM
03-15-2012 04:35 AM
Welcome to the dismal world of Blackberry. These guys have not got their act together as regards to after sales service.
I wish I could help you in giving you an email id or contact no. to talk to the hidden BB guys, but I won't be able to help you there. Their service system is completely opaque online.
No escalation matrix for complaints or any thing similar to a complaint redressal system.
Its amazing how they've survived so long!
All the best!