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New Contributor
Posts: 4
Registered: ‎09-24-2013
My Device: Bold 9900
My Carrier: Vodafone India

Bold 9900 boots with auto loader but gets stuck in a boot loop when battery is pulled

ok so 2 days ago i was running an official docomo japan release of os 7.1.0.921. i looked at my phone and it was stuck in a boot loop. i figured it had something to do with the os as the os was acting kinda funny since the last couple of days. so i looked through the forums and found autoloader for blackberry. luckily i was able to reload the official os for india through this. now what seems strange is that whenever i load an app and the phone has to restart, it restarts just fine, but incase i have to do a battery pull, it gets stuck in a boot loop. so i have to go and wipe my device with autoloader again adn re install the os. could this be a boot ic issue? i really hope its not a hardware issue. as far as i can analyze i think it mostly is a hardware issue, but what i cant understand is why when i load through autoloader it boots but otherwise it doesnt! ideally if it was a hardware issue it wouldnt boot even with autoloader right?

Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 boots with auto loader but gets stuck in a boot loop when battery is pulled

Hi and Welcome to the Community!

 

Truly diagnosing hardware issues at an internet distance is virtually impossible. We can give you things to try that can rule other causes in or out, but a true hardware issue diagnosis can only come from an in-hand evaluation by a qualified technician. What you describe could well be an intermittent hardware issue -- perhaps one affected by heat. But, that is all it can be...a WAG (not even a SWAG).

 

One way to try and rule out all other causes would be the "Bare Bones OS Reload Procedure":

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎09-24-2013
My Device: Bold 9900
My Carrier: Vodafone India

Re: Bold 9900 boots with auto loader but gets stuck in a boot loop when battery is pulled

hi and thanks for the reply, just to bring to your notice that i was loading my os bare bones. i dont know what i did differently this time around (which im sure i didnt) but it seems to be working just fine.. but again i have loaded minimum software.. like just two... im dreading to do a battery pull as thats what usually starts the boot loop
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 boots with auto loader but gets stuck in a boot loop when battery is pulled

And yet, there is only one way to know for sure...

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎09-24-2013
My Device: Bold 9900
My Carrier: Vodafone India

Re: Bold 9900 boots with auto loader but gets stuck in a boot loop when battery is pulled

Lol yeah! X)
New Contributor
Posts: 4
Registered: ‎09-24-2013
My Device: Bold 9900
My Carrier: Vodafone India

Re: Bold 9900 boots with auto loader but gets stuck in a boot loop when battery is pulled

so i finally did a battery pull... and it did boot properly... a few days later it automatically rebooted an got stuck on the boot screen again... i pulled the battery a few tims and it finally started.. no problems as yet after that... *fingers crossed*

Highlighted
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 boots with auto loader but gets stuck in a boot loop when battery is pulled

Odd behaviors like that can be indicators of greater troubles in the future. Or, it could have been a one-time anomaly. There is no way to know, except in arrears.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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