09-16-2011 10:53 AM
Got a new 9900 from rogers yesterday. Was great to use initially. Got into work today, pulled it out of the holster, and found a button missing!
did a quick search online and the V button seems to be falling off quite a number of blackberry's. Called rogers and they said that its quite possible that I will have to bear the cost of repair???
Its 1 day old, and I have to pay for repairs already???
disappointed with the quality. Anyone else having this issue?
10-10-2011 11:14 PM
Just got back from Tmobile- had my blackberry about three weeks. The shift key disappeared at some point today. Tmobile wants me to pay $150 bucks deductible to fix it! They won't do a warranty exchange. What BS. Try using your phone without the shift key. Spent hundreds and this is junk. My old blackberry lasted 3 years with no problem.
11-17-2011 06:55 PM
i got the phojne for about 3 months and i had a majore crash within a week. I needed to install a complete new OS. I did this now already about 5-6 times! thats a lot of time putten into a phone to make it work again.
as off today it completely died! i have LOD (Led of Death) it flashes every 10sec trying to restart and nothing works and no one knows what the problem is!
If the phone works, it is a super phone! but i hate that it has so much hardware and software problems... my curve was so much better or stronger and dureable
02-23-2012 12:51 PM
Blackberry Customer Service contacted me and they fixed the button on my phone. RIM was very professional about it, paid for the shipping both ways, sent it back in about 8 days. TMobile did NOTHING-filing a BBB complaint about TMobile was fruitless. It was a defect, nothing to do with anything I did. Hats off to RIM for doing the right thing.
03-16-2012 03:43 AM
How did you manage to get in touch with Blackberry? I can't seem to get in touch with them (I am in the UK though bear in mind).
My step-daughter's Bold 9900 has the same problem, she took it from the holster about a month ago now and the shift button was missing.
I've contacted where I bought it from (mobiles.co.uk) who told me to take it to a Carphone Warehouse store and it'll be fixed under warranty. I took it in, they've had it for 3 weeks and then rang to say it'll cost £170 to repair it! I told them not to bother, I'm not paying another £170 on this phone - this is the brand new replacement we received in September 2011 after the first one (bought in the last week of August 2011) got stuck in a reboot loop and it got replaced.
Now we're stuck with a phone that's pretty useless as she's struggling to type anything with the shift key missing and now she tells me the enter key feels loose so she's now using a 4yr old Sony Ericsson as she's scared it'll break even more!
I'm stuck now with a phone that she won't use because she can't use it properly and it's only 6 months old!
03-19-2012 11:41 AM