10-17-2012 04:02 PM
Well I have a 9900 Bold. Suddenly without updating anything i plugged it in my computer to charge it and as soon as i connect the connector the phone shuts down with the red light flashing. I reopen the phone to charge it into the wall... Same thing as soon as the connecter enters, phone crash. So I have no way to charge it. I thought it was a battery default so I bought a new battery. Same thing happen, In anything i try to connect the phone it crashes. I wanted to reset the OS but how can i do it if i cant plug the phone....
What is the problem ?
10-23-2012 02:07 PM
Welcome to the BlackBerry® Support Community Forums.
I have a quick test to better assist you with this issue; Please try removing the battery and then connect to the computer, before inserting the battery does the Windows® system detect the BlackBerry® smartphone is connect?