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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎10-17-2012
My Device: Bold 9900
My Carrier: Rogers

Bold 9900 crashes when I plug it in, cant charge it

Hi,

 

Well I have a 9900 Bold. Suddenly without updating anything i plugged it in my computer to charge it and as soon as i connect the connector the phone shuts down with the red light flashing. I reopen the phone to charge it into the wall... Same thing as soon as the connecter enters, phone crash. So I have no way to charge it. I thought it was a battery default so I bought a new battery. Same thing happen, In anything i try to connect the phone it crashes. I wanted to reset the OS but how can i do it if i cant plug the phone....

 

What is the problem ?

 

Thank you.,

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bold 9900 crashes when I plug it in, cant charge it

Hey Ebbal,

Welcome to the BlackBerry® Support Community Forums.

 

I have a quick test to better assist you with this issue; Please try removing the battery and then connect to the computer, before inserting the battery does the Windows® system detect the BlackBerry® smartphone is connect? 

 

Thanks.

 

-HB

 

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