08-19-2013 07:25 PM
08-22-2013 09:51 AM
If your BlackBerry smartphone has gotten wet, you will be able to tell by looking at the battery. There is a small sticker on the side that will appear red if water damage has occurred.
Considering your BlackBerry smartphone is able to boot up 3/4 of the way, we may be able to launch safe mode and perform a backup to save any important data. To launch safe mode, remove then re-insert the battery, then hold down the back button during the reboot. If and when, safe mode launches, use the BlackBerry Desktop Software to backup your device.
Let me know how it goes!
08-22-2013 02:24 PM
08-22-2013 04:23 PM
I have tried to connect the phone to the computer but the computer does not recognise the device. I really do not want to lose my data as i have a lot of things on it that i cannot lose.