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09-09-2012 09:58 PM
Hello, I tried to upgrade the software on my 9900. It downloaded well. Once it started installing it, the 9900 froze at 3% backing up social feeds. It has been like this for hours. I have no use of my phone. Any suggestions as to how to unfreeze it...what would have caused this...how to resolve? Thank you!
Solved! Go to Solution.
09-09-2012 10:17 PM
Sometimes just waiting it out will allow the process to finish. If it's just been too long and you're losing patience you can do the following:
There are to methods of recovery for you to try:
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
(These instructions compliments of JSanders of this forum.)
09-09-2012 11:04 PM