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New Member
Posts: 1
Registered: ‎09-06-2012
My Device: Bold 9900
My Carrier: Du

Bold 9900 keyboard going nuts

Hi my bb keyboard is either typing the same letter 3 times on 1 press or not showing the letter at all after a few press. I did a software update, rebooted the phone, removed the battery... Nothing working... Anyone can help me please??
Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 keyboard going nuts

Hi and Welcome to the Community!

 

What you describe sounds very much like moisture intrusion...if there is any chance of that, then


REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9900 keyboard going nuts

Actually, I have seen quite a few of these devices doing this. I would simply get your carrier to exchange the device if it's still under warranty. If it did get moisture and the small, red, square indicator sticker under/near the battery is red instead of white then your warranty is void.

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