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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-28-2012
My Device: Bold 9900
My Carrier: MTN Nashua Mobile

Bold 9900 not connecting to desktop software

Can someone please assist, as my bold does not want to connect to my desktoip software, I have been on the phone with the Blackberry telephone support. And nobody could help me!!


What's the use I have the top of the range blackberry but cant even connect to my pc, my old nokia could do this very easily!!


Please help me solve my frustration!!

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Bold 9900 not connecting to desktop software

Hello Gatvol123,


Please have a look at this KB article for assistance connecting your BlackBerry® Bold™ 9900 smartphone with the BlackBerry® Desktop Software. Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry PlayBook. www.blackberry.com/btsc/KB27424





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Trusted Contributor
Posts: 209
Registered: ‎02-08-2009
My Device: curve8320

Re: Bold 9900 not connecting to desktop software

I have had exactly the same problem, but got round it by using Bluetooth instead.


All I want to do was to transfer some videos from my blackberry bold 9900 to my computer, but I kept getting the message that it was not connected via the USB cable, even though it was so I found my own supplier and they suggested I try… Instead, so now I have the videos that I wanted to get off the phone.