Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-02-2013
My Device: BOLD 9900
My Carrier: AT&T

Bold 9900 not getting full e-mails?

My Bold 9900 (AT&T) is not giving my full e-mails (upper half of the message or so), with about half of the e-mail (usually the later half) as a "graph/chessboard" ??

Does not matter if the email does or does NOT contain graphics in it?

I have also tried switching it text only and not HTML????

Phone and texts work perfect otherwise, and prior to this all emails came through perfectly and completely??

Thanks -


Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bold 9900 not getting full e-mails?

Hi ESG2145 and welcome to the BlackBerry Support Community Forums!


How many email accounts do you have integrated on your BlackBerry smartphone? Does this happen with all emails or just a few?






Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!