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New Contributor
Posts: 3
Registered: ‎07-16-2014
My Device: 9900
My Carrier: Meteor
Accepted Solution

Bold 9900 not registered on Blackberry network

Hi,

I have Blackberry data services with my provider Meteor, and they were working with my previous Blackberry 9900. I had to replace it and bought a second-hand 9900 which used to be an enterprise device on the Vodafone network. I unlocked it and am able to use the sim for calls and connect to internet via wifi, but I'm unable to activate Blackberry internet services. The Host Routing Tables are empty and I cannot register them. Also, in the email settings I only get the option to set up an Enterprise Account.

I've performed a full factory reset and tried to register the Host Routing Tables several times but nothing happens.

Thanks

Hall of Famer III
Posts: 57,558
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 not registered on Blackberry network

[ Edited ]

Hi and Welcome to the Community!

 

Start here please...you have done some, but not all, of these required things:

  • Article ID: KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

In addition, please check this:

  • Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone

If there is an IT Policy, then please conduct this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Finally, after all of that, with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then please again contact your mobile service provider for formal support. Please have them check very carefully as to why your BB cannot receive BIS from their network. There are several possible reasons (e.g., lost/stolen), and you may have to convince them to "dig deep" to figure out why. Do be aware that only they can do this research...no one here has any such access to do that research.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎10-08-2014
My Device: blackberry bold 9900
My Carrier: Idea cellular

Re: Bold 9900 not registered on Blackberry network

[ Edited ]

@sdgardne

 hey friend , you  have posted  very accurate information. This will be helpfull all the people  having such type of problems I myself going through such problem , will see  to resolve my problem with help of your solution .Thans again for your nice contribution.