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New Contributor
Posts: 2
Registered: ‎07-27-2013
My Device: Blackberry Bold 9900
My Carrier: 02

Bold 9900 not working

Dropped my phone accidentally onto the concrete floor today. Done this several times before, but this time, my phone wouldn't switch on. I've tried in vain for Google searches to fix it, but is my phone just unusable now? Are the insides damaged?

Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Bold 9900 not working

Hello pnefcben,
Welcome to the blackberry support forum.

Have you try doing a battery pull??
Can you explain a little more on if their is any sign of LED blinks when you try to turn on the phone?
New Contributor
Posts: 2
Registered: ‎07-27-2013
My Device: Blackberry Bold 9900
My Carrier: 02

Re: Bold 9900 not working

I've tried a battery pull but nothing happens, my screen is still blank. When I put the pattery back in, no LED light shows up at all

Hall of Famer III
Posts: 58,481
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Bold 9900 not working


These devices are not indestructable. From what you say happened, it sounds like something inside has broken, preventing battery power from reaching the device. But, to be sure, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


If the result is that your BB is the issue (e.g., your battery works fine in the other BB, yet your BB still will not boot up with the other battery), then I'd conclude hardware damage, for which no amount of internet-distance diagnostics nor OS/software level fixes can be of any real use. Rather, seek a local (to you) shop with a qualified hardware technician and obtain a proper evaluation and estimate.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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