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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-13-2014
My Device: Bold 9900
My Carrier: Indosat

Bold 9900 "Recent Updates" did not work for days

Hi ppl,


I have a problem with my parents phone, they have the same type and happened to have the same problem.

The recent updates in BBM did not work for weeks and i have been looking for solution for a long time.

I have tried hard restart and soft restart and it did not work.

I have tried updating both the OS (from 7.0 to 7.1) and the BBM itself and it did not work as well.

I try to check in the Options > Recent Update and it happened to have a tickbox whether music update should be shown and thats all. I'm using the simulator in Windows and find out that the option to show the recent updates is gone from the phone but it exist in the simulator.

I can't modify the data like back-up data and restore or uninstall the BBM because i live seperately and my parents are no good with tech.


What should i do in this case ? Is there any way to fix this without factory reset or data manipulation ?