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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: bold 9900
My Carrier: telkomsel

Bold 9900 re-boots 20 times a day

new phone, about 8 weeks old, re-boots at least 20 times a day, IT department have tried virus scans, reloading software, still same problem

 

anyone had this problem?

 

unfortunatly, i need the phone for business and I'm going to have to change phone if cant get fixed within a few days

 

any advice would be great

 

thanks

 

Mark

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bold 9900 re-boots 20 times a day

Hi markcraig1969 and welcome to the BlackBerry Support Community Forums!

 

What version of BlackBerry device software do you currently have installed? Also, can I confirm that Telkmosel is your wireless network provider and that is who you purchased your device from?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: bold 9900
My Carrier: telkomsel

Re: Bold 9900 re-boots 20 times a day

Hi there, yes its Telkmosel, software is 70.0 bundle 2395 9v7.0.0579, platform 5.0.0735), unsure where bought from as its a company phone purchased through the oil company i work for.

 

I've removed the media card and its never shutdown since its removal, i dont use the phone for media functions so i can live with this tempoary fix.

 

however it would be nice if it worked properly, any suggestions?

 

thanks

 

Mark