02-21-2013 07:37 PM
new phone, about 8 weeks old, re-boots at least 20 times a day, IT department have tried virus scans, reloading software, still same problem
anyone had this problem?
unfortunatly, i need the phone for business and I'm going to have to change phone if cant get fixed within a few days
any advice would be great
02-27-2013 01:42 PM
Hi markcraig1969 and welcome to the BlackBerry Support Community Forums!
What version of BlackBerry device software do you currently have installed? Also, can I confirm that Telkmosel is your wireless network provider and that is who you purchased your device from?
02-27-2013 08:34 PM
Hi there, yes its Telkmosel, software is 70.0 bundle 2395 9v7.0.0579, platform 5.0.0735), unsure where bought from as its a company phone purchased through the oil company i work for.
I've removed the media card and its never shutdown since its removal, i dont use the phone for media functions so i can live with this tempoary fix.
however it would be nice if it worked properly, any suggestions?