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New Contributor
Posts: 3
Registered: ‎09-09-2012
My Device: Bold 9900
My Carrier: Globe Telecom

Bold 9900 rebooting when mobile network is turned off

I have searched these forums for this issue and so far there is only one other user who has encountered this problem.

 

As the title says, my unit reboots when I deactivate the mobile network. This is obviously useful when you're in places where doing so is required, specifically during flights.

 

I have tried wiping the device and upgrading the OS. It is now running on OS 7.1 (1646).

 

Is there another way to resolve this issue? 

 

Thanks in advance!

 

 

Guru II
Posts: 21,526
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9900 rebooting when mobile network is turned off

Do you have any 3rd party applications installed?

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New Contributor
Posts: 3
Registered: ‎09-09-2012
My Device: Bold 9900
My Carrier: Globe Telecom

Re: Bold 9900 rebooting when mobile network is turned off

None anymore, since I wiped it. It's now on factory default. 

Guru II
Posts: 21,526
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Bold 9900 rebooting when mobile network is turned off

It sounds like you've done what I would suggest already. It might be time to contact your wireless provider and get a warranty replacement.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Highlighted
New Contributor
Posts: 3
Registered: ‎09-09-2012
My Device: Bold 9900
My Carrier: Globe Telecom

Re: Bold 9900 rebooting when mobile network is turned off

Thank you.