03-15-2013 02:25 PM
03-15-2013 02:57 PM
Hi and Welcome to the Community!
First off, please be sure that you have done EVERYTHING in this KB:
Next, if indeed the user intends to use this on a different carrier, then be sure that the BB is unlocked:
PS -- if perhaps your BB was associated with BES, then in addition you need to conduct this as part of your SELLER steps: