11-11-2012 01:03 PM
At the moment I have 7.1.0 but does 2061 on orange, recently updated, I did a battery pull but no change, and all my apps are up to date. Before the update I was having trouble with my Trackpad, so I deleted the social feeds and blackberry messenger as an attempt to improve the battery, the battery did improve and so did the problem with the trackpad. But when I did updated my phone software blackberry messenger had come back and I was unable to delete it and then the trouble with the Trackpad started again. If that is the trouble how can I delete it so I can use the trackpad again?
11-11-2012 01:37 PM
If you think BlackBerry Messenger is responsible ,then on your HomeScreen go Option > Device > Application Management > Look for BlackBerry Messenger press the menu key then delete then perform a battery pull restart.
But if you are having problem with your Trackpad before uninstalling BBM please go through this Knowledge Base :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
So please try it.
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