05-24-2013 11:57 AM
05-24-2013 02:20 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Also do keep in mind that if the problem is hardware (e.g., defect, damage), then there is no amount of internet-distance diagnostics nor software/OS level of repair that can do any good. Only in-hand evaluation by a qualified BB hardware technician can give you a proper diagnosis and estimate if it's a hardware issue.
Good luck and let us know!
10-02-2013 09:12 AM
10-02-2013 10:31 AM
Hi sdgardne. I tried all your suggestions but they don't work.
I'm sorry, but I can't understand that simple reply to the complex set of suggestions I gave you. You could not even get into Safe Mode? Of you could but the behavior did not change? Or you could and the behavior did change, but you couldn't figure out which 3rd party/add-on app was the cause?
From the complexity of what I provided above, it's just not possible for me to understand a reply of "don't work"...and, since I can't understand the reply, I have no additional information from which to base any further recommendations on.
Perhaps if you provided details about your results of each thing I recommended, then I might be able to better understand and hopefully provide you something further.
10-03-2013 02:17 AM
IMHO he tried your suggestions but didn't help because of hw error (no sw/fw). Mine 9900 does it too: I'm unable to write an sms in high sunlight - e.g. daytime on the street - because it always scrolls up. It was in earlier fw's (714) and newer (912) too. I presume it is hw defect...
10-03-2013 09:43 AM
09-10-2014 09:01 PM
12-26-2015 07:29 PM