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01-13-2013 09:03 PM
01-13-2013 10:21 PM
Try starting your phone on Safe mode. Safe mode is designed to allow troubleshooting or remove any unwanted applications and can also be used to prevent third-party applications from running automatically when starting the BlackBerry smartphone.
BlackBerry smartphones running BlackBerry 6 and BlackBerry 7 to 7.1 in Safe Mode complete the following steps:
You can get the detail from the below KB article -
If performing above doesn't resolve the issue then consider updating your device OS.
If your query is resolved then please click on “Accept as Solution”
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01-14-2013 04:22 AM