06-16-2013 09:37 PM
Hi. I upgraded my software to the latest and they automatically upgraded my BBM too, to BBM 7 but now I can't find the icon anywhere on my phone. I've checked on the lists and stuff it says it's installed. I'm sure it's not hidden either.
06-17-2013 03:12 AM
Welcome to BlackBerry Support Forums
First go through this Knowledge Base and be sure it is not hidden :
KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone
If still unable then , try reinstalling BBM as well as BlackBerry World , but first On your Homescreen go to Options> Device > Aplication Management > Delete those Application from that list .
KB10040 : How to view or remove installed application on a blackberry smartphone
Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait a min then reinsert it back.
Finally use your BlackBerry browser and browse to www.blackberry.com/bbmdownload to download the most recent available for your device. I hope it will help and resolve your issue .