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New Contributor
Posts: 2
Registered: ‎06-16-2013
My Device: BB 9900
My Carrier: AT & T

Bold 9900, updated to new software, BBM 7 and BBM icon missing now!

Hi. I upgraded my software to the latest and they automatically upgraded my BBM too, to BBM 7 but now I can't find the icon anywhere on my phone. I've checked on the lists and stuff it says it's installed. I'm sure it's not hidden either.

 

Please help!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Bold 9900, updated to new software, BBM 7 and BBM icon missing now!

Hello Wooskie

 

Welcome to BlackBerry Support Forums

 

First go through this Knowledge Base and be sure it is not hidden :

 

KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone

 

If still unable then , try reinstalling BBM as well as BlackBerry World , but first On your Homescreen go to Options> Device > Aplication Management > Delete those Application from that list .

 

KB10040  :  How to view or remove installed application on a blackberry smartphone

 

Once it is done perform a battery pull restart by removing the battery while your device is Powered On , wait a min then reinsert it back.

 

Finally use  your BlackBerry browser and browse to www.blackberry.com/bbmdownload  to download the most recent available for your device. I hope it will help and resolve your issue .

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