Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 2
Registered: ‎12-13-2012
My Device: Bold 9900
My Carrier: Telstra

Bold 9900 - voice calls not working with device formerly on Rogers now on Tellers

My girlfriend left me and moved to Australia but she still likes the Bold 9900 that I bought her. It was on Rogers and worked great. Before she left, we had Rogers unlock it. She now has an account with Telstra in Brisbane. She has a new Telstra SIM installed and BBM and data work fine but not voice calls apparently. So far Telstra seems unable to help. Does anyone have an idea of why this issue would be present? Are there some advanced settings that need to be adjusted to provision on Telstra that are different than Rogers? Just to be clear, the phone is not roaming from Rogers to Telstra...it is unlocked and set-up on a Telstra account. Thank you!

Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Bold 9900 - voice calls not working with device formerly on Rogers now on Tellers

You could try doing another re-install of BlackBerry Messenger 7.
If that doesnt help you could also try to re-insta/rest the BlackBerry OS in the Bold 9900 using BlackBerry Desktop Software.
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi