Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎11-08-2012
My Device: Bold 9900
My Carrier: Bell

Bold 9900 with Bell Network

Hello everyone,

Since few months, I have an issue with my phone.

1. Network Problem: sometimes the phone switch in SOS mode and to get back my connection, I need to switch off/ switch on the mobile network connection manually.

2. Data Problem: the data transfer is quite long for H+ connection (almost 15 seconds for a google web page) and sometimes I'm not able to load anything (BB apps, web brosing,...) even with signal showing that I'm connected to my blackberry pan and with signal strong.

After many calls with my network provider (Bell) and many actions (SIM Card change, wipe executed, last version of the OS), I still have issues and my provider telling me that is not coming from their network but from the phone so Blackberry.

Thanks in advance for help and advice.
Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Bold 9900 with Bell Network

most likely in a case like this your carrier would be the most helpful.
Try checking with @BlackBerryHelp on twitter.
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi