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New Contributor
Posts: 2
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: T-Mobile

Bold 9900 won't accept cookies. OS 7.1.0

My phone was fine the first 4 months. Now whenever I try to download an app from Blackberry it says I need to set phone to except cookies.
Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 won't accept cookies. OS 7.1.0

Hi and Welcome to the Community!!

Please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: T-Mobile

Re: Bold 9900 won't accept cookies. OS 7.1.0

Thanks for the ideas. After I read them I decided to try one more thing. I re-installed it over the old one and it did the job.
Highlighted
Hall of Famer III
Posts: 57,581
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 won't accept cookies. OS 7.1.0

I'm glad it worked for you...you are most welcome!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎04-18-2009
My Device: Not Specified

Re: Bold 9900 won't accept cookies. OS 7.1.0

Bold 9900 still gives Cookies disabled error message.

 

My Bold 9900 had stopped downloading apps from AppWorld. Each time I start a download it comes up with the "Cookies disabled" message. I have removed AppWorld and re-installed, wiped cache, pulled the battery - nothing works!

 

What can I do to overcome this?