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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-11-2012
My Device: 9900 Bold
My Carrier: T-Mobile Orange UK

Bold 9900 won't update using desktop software



I have mountain lion on my Mac - using desktop software to update my bold 9900 to  


It gets stuck after backing up third party applications and I get the error message - The device data could not be backed up, ensure that you can backup data on your device and try again.


I have done a factory reset and still same message.  What is the problem?  It won't run the update at all.  Have backed up using blackberry protect as desktop software won't back up.


Any ideas?


Trusted Contributor
Posts: 237
Registered: ‎10-13-2011
My Device: BB Priv, Z10 and PlayBook 64Gb
My Carrier: Proximus (BE)

Re: Bold 9900 won't update using desktop software

This could be caused by a third-party application. Have you tried to uninstall non critical "exotic" apps before launching the backup process?


Secondly, do you have enough space available on your computer hard disk?


The backup function works as expected on my Mac for 3 different BB devices.

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