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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎10-11-2012
My Device: Bold 9900
My Carrier: Rogers AT&T

Bold 9900

I am having problems with the 9900 as it times out all the time, freezes up for 30 - 40 secs frequently, and when I try to delete a contact name it takes over 1 minute to do so.  I have been a Blackberry user for a number of years and I am getting so frustrated with my phone that I am seriously considering going to the Samsung SIII.  I have already done a reload on it as that is what Rogers suggested I do but it appears to be a software problem which Rogers does not deal with.

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bold 9900

Hey GShook,

Welcome to the BlackBerry® Support Community Forums.

 

I would suggest to try backing up the BlackBerry smartphone and then perform a reset to factory:
How to reset the BlackBerry smartphone to factory defaults
http://btsc.webapps.blackberry.com/btsc/KB18998

Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you

-HB

 

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