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New Member
Posts: 1
Registered: ‎03-26-2013
My Device: Bold 9900
My Carrier: Maxis

Bold 9900

Hi

 

i just have my bold99900 for couple of months and since i have it kind of restart by itself unitl recently it's getting more frequent. I'm with maxis and i already change new sims cards. I search in the internet and tried all kind of solution but nothing helps. please help!!

 

 

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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900

Hi and Welcome to the Community!

 

Unfortunately, there is no way to know what you've already tried...so apologies if this is redundant...

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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