Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-11-2012
My Device: Bold 9900
My Carrier: Rogers AT&T

Bold 9900

I am having problems with the 9900 as it times out all the time, freezes up for 30 - 40 secs frequently, and when I try to delete a contact name it takes over 1 minute to do so.  I have been a Blackberry user for a number of years and I am getting so frustrated with my phone that I am seriously considering going to the Samsung SIII.  I have already done a reload on it as that is what Rogers suggested I do but it appears to be a software problem which Rogers does not deal with.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bold 9900

Hey GShook,

Welcome to the BlackBerry® Support Community Forums.


I would suggest to try backing up the BlackBerry smartphone and then perform a reset to factory:
How to reset the BlackBerry smartphone to factory defaults

Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!