11-07-2012 09:57 AM
The alarm clock on my Bold 9930 has quit working. I have read many posts with other people having the same issue but have yet to come across a fix. Does anybody know if there is a software update out there that will correct the problem or if they are working on one? I took the phone to Verizon and they said they could order me a replacement but couldn't guarantee that it wouldn't do the same thing so I kept the one I have. Thanks.
11-16-2012 01:42 PM
Welcome to the BlackBerry Support Community.
To resolve the issue with the alarm clock on your BlackBerry® Bold™ 9930 smartphone, please try clearing the Alarms and Clock Options databases then test the alarm clock without restoring the previous settings from backup. For further instructions, please see the following KB article: http://bbry.lv/JtQKcw
If this does not resolve the issue, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. The following KB articles provide steps.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
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