07-11-2014 12:18 PM - edited 07-11-2014 01:25 PM
My e-mail stopped workign yesterday without my interferance. When I try to access the email settings page it just sits on "Connecting to email settings". Sometimes it hangs on "Checking for updates".
Have tried going to my backups... Wiped the phone... Restarting my micro-cell... Etc...
I am also able to send "test" emails, but not recieving any.
I DO NOT HAVE TIME TO WASTE ON THIS...
Solved! Go to Solution.
07-11-2014 10:56 PM
Hi and Welcome to the Community!
I'm sorry you don't have time to deal with problems...of course, not dealt with means not resolved. It's your choice.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
07-20-2014 09:34 PM
Thank you for the suggestions, after attempting all without success I pinpointed the problem as being with my micro-cell home tower. After restarting that several times along with all other wireless devices that were interacting with my phone and deleting/restarting all email accounts it fixed the problem.