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New Contributor
Posts: 3
Registered: ‎07-11-2014
My Device: Bold 9930
My Carrier: ATT
Accepted Solution

Bold 9930 Email "Connecting to email settings" fail...

[ Edited ]

My e-mail stopped workign yesterday without my interferance.  When I try to access the email settings page it just sits on "Connecting to email settings".   Sometimes it hangs on "Checking for updates".

Have tried going to my backups...  Wiped the phone... Restarting my micro-cell... Etc...

I am also able to send "test" emails, but not recieving any.


Any recommendations?

Hall of Famer III
Posts: 58,747
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Bold 9930 Email "Connecting to email settings" fail...

Hi and Welcome to the Community!


I'm sorry you don't have time to deal with problems...of course, not dealt with means not resolved. It's your choice.

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎07-11-2014
My Device: Bold 9930
My Carrier: ATT

Re: Bold 9930 Email "Connecting to email settings" fail...

Thank you for the suggestions, after attempting all without success I pinpointed the problem as being with my micro-cell home tower.  After restarting that several times along with all other wireless devices that were interacting with my phone and deleting/restarting all email accounts it fixed the problem.