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New Member
Posts: 1
Registered: ‎09-30-2012
My Device: Bold 9930
My Carrier: Verizon

Bold 9930 Issues with 7.1.0 bundle 457 - White lock screen and header missing



I have a Bold 9930 and just upgraded like on 9/28/12? to the newest update 7.1.0 bundle 457.  However, two major issues came up:


1) White lock screen - When I lock my screen, it's all white. 


2) The header (where it has the time, date, etc. is gone, completely gone.  all I see is the sound profile, message notifier, and search icon bar, but everything above that is gone.  When I hit it, there is a drop down, but the header is still missing.  I've already have done a cold boot, took out the battery, took out the sim, waited and rebooted, and that fixed the problem for 1 minute, but then it started happening again. 


Please help.


Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Bold 9930 Issues with 7.1.0 bundle 457 - White lock screen and header missing

Hi Alameda_bold99930,


Welcome to the BlackBerry Support Community.

There may have been an issue with the installation of the BlackBerry® Device Software upgrade. Please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Hope this helps.



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