09-30-2012 07:26 AM
I have a Bold 9930 and just upgraded like on 9/28/12? to the newest update 7.1.0 bundle 457. However, two major issues came up:
1) White lock screen - When I lock my screen, it's all white.
2) The header (where it has the time, date, etc. is gone, completely gone. all I see is the sound profile, message notifier, and search icon bar, but everything above that is gone. When I hit it, there is a drop down, but the header is still missing. I've already have done a cold boot, took out the battery, took out the sim, waited and rebooted, and that fixed the problem for 1 minute, but then it started happening again.
10-04-2012 11:11 AM
Welcome to the BlackBerry Support Community.
There may have been an issue with the installation of the BlackBerry® Device Software upgrade. Please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Hope this helps.
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