10-02-2012 06:16 PM
OS: 7.1 Bundle 1737
I am a technician configuring a BB for a customer. I just wiped the device and reloaded the OS, including the base software and a few specific programs I've installed on every other blackberry I've done as per company standard. I've tried multiple battery pulls and I've tried reloading the OS through the blackberry desktop software, and it hasn't fixed my issue:
The trackpad only works in specific menus, and it seems to half-work in others, requiring me to use the touchscreen to navigate. Specifically, it WILL work if the selection is currently in the app list, or if I am in the Options. It does NOT work to transition from the home screen to the app list, when viewing the user agreement after pushing programs through desktop manager, and it does not work at all when I am in the Setup. It doesn't appear to be a hardware issue, because the trackpad seems to specifically work in some areas and not work in others. When it works, it works 100%, and when it doesn't work it is useless.
Are there troubleshooting steps I should attempt, or is this an issue that would be better handled by the carrier? The phone technically "works" but I don't want to give a phone with limited functionality to this customer.
10-02-2012 08:06 PM
10-03-2012 11:33 AM
I had to use the touchscreen to get to the diagnostics, and to select the options within the diagnostics. The touchpad worked flawlessly within the diagnostic page. I again had to use the touchscreen to select whether or not the test was successful.
I'm starting to think this isn't a hardware issue.
10-03-2012 11:42 AM
08-14-2013 01:42 PM