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New Contributor
Posts: 2
Registered: ‎03-04-2013
My Device: Bold 9930
My Carrier: Verizon

Bold 9930 (Verizon) Spaces inserting, but I'm not typing them

Over the past month or so my BB has been randomly inserting double spaces, thereby creating a period and capping the first letter of the next word when I don't want it to.  I've done numerous hard boots (taking the battery out), cleaned it w/ compressed air and have not downloaded any new apps, etc.  Any other suggestions?  This. Is. So. Annoying!  It only started happening recently.  Thanks.

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Bold 9930 (Verizon) Spaces inserting, but I'm not typing them

Hi Juliegandee,

 

Welcome to the BlackBerry Support Community.

to rule out any software issue that may be causing this, could you please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software? For further steps, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

 

Let me know if this resolves the issue for you.


-FS


 


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