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New Member
Posts: 1
Registered: ‎11-23-2012
My Device: Bold 9930
My Carrier: Verizon

Bold 9930 acting giving trouble after a software update

The other night I scheduled a software update to begin at 2am and by 7am it was still trying to accomplish it.  Ultimately it finished and seemed to work fine for a few hours.  As the day went on more and more thing became difficult or impossible, and today I can hardly do anything with it--buttons wont work, key commands won't work, etc.  Some do, some don't.  I can recieve emails, texts, and phone calls.  I can make phone calls if I can get to the phone function.  WEb browser works correctly, IF i can get it open. 

 

I have taken out the battery multiple times as an attempt to restart it, often after getting to a spot where it was completely locked up.  When it restarts, windows appear that say "Uncaught exception: ApplicationRegistry.wait For (0x5364ff2940fa3920) timeout" and "Uncaught expection: java.lang.NullPointer Exception."  The second on often freezes the device, as the OK button won't work and get rid of the window. 

 

Is there a "hard restart" I can do to completely start over?  Can I re-install the softward update?  I have no idea what software version I had before or what I have now.  Just know its not worked right since I did it.

 

thanks!

Highlighted
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Bold 9930 acting giving trouble after a software update

Hello smbloom79 and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you're experiencing an issue with your BlackBerry® Bold™ 9930 smartphone.

 

It is possible to do a software reload to start over. Be sure you backup your user data first then follow the steps in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer

Let us know how the reload goes.

 

Thanks!

-HMthePirate

 

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