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New Contributor
Posts: 4
Registered: ‎05-01-2014
My Device: Bold 9930
My Carrier: Verizon

Bold 9930

I have a 3 year old Bold 9930.  As of one month ago it was operating very smoothly.  No excess banging or water issues - nothing. Then I began to notice that it would randomly reboot.  After some testing, it appears to only reboot when I have accessed a site (ie, Yahoo, CNBC, Google, Weatherbug, You Tube, etc) from my home screen.  But randomly. 

 

It does not reboot accessing messages, texts, or contacts.  When it reboots, it is impossible to stop the continuous failed reboots until I connect the device to a battery charger. During this sequence, the battery drains very quickly.  Removing the battery does not resolve the rebooting problem.  Oh, and by the way, the device does not reboot at all when I am connected to a battery recharger.

 

Thoughts?

 

Thanks.

Hall of Famer III
Posts: 57,628
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9930

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

 


 

There is also the "old trick" of inserting a business card (cut to size) between the battery and the back cover...sometimes, the fit is not exact and that little bit of added pressure ensures the battery remains in proper contact with the connections inside.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎05-01-2014
My Device: Bold 9930
My Carrier: Verizon

Re: Bold 9930

The kick start did not work.  Nor did the business card approach.

 

Waiting on the delivery of a new battery.

Hall of Famer III
Posts: 57,628
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9930

Oh my...as I mentioned above, "new" and "known good" may not necessarily be the same thing. To save cost and conduct the test quickest, trading batteries with someone who has an identical device (and no issues) is the best method. Using a new battery may well provide indicative results, but certainly not conclusive ones (since it would remain possible that the new battery was defective and causal somehow).

 

If things continue to fail with your new battery, then you will have a choice to make. Either you can first truly find a "known good" battery to try with, or you can skip that and take the assumption that your battery is fine. In which case you would then proceed with these tricks:

 



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎05-01-2014
My Device: Bold 9930
My Carrier: Verizon

Re: Bold 9930

As a play on a famous 1992 phrase - "It's the battery, stupid".  A new $8.75 battery, inclusive of shipping, solved the problem.

Hall of Famer III
Posts: 57,628
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9930

Then you are very lucky indeed! I'm glad that worked.

PS - the only reason I was cautious was due to many many others here who have had identical issues, but wasted money on a new battery when their root cause turned out to be otherwise.

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎05-01-2014
My Device: Bold 9930
My Carrier: Verizon

Re: Bold 9930

Very much appreciate all your suggestions.  It was a no brainer to give the battery a shot for under $9.