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05-01-2014 03:14 PM
I have a 3 year old Bold 9930. As of one month ago it was operating very smoothly. No excess banging or water issues - nothing. Then I began to notice that it would randomly reboot. After some testing, it appears to only reboot when I have accessed a site (ie, Yahoo, CNBC, Google, Weatherbug, You Tube, etc) from my home screen. But randomly.
It does not reboot accessing messages, texts, or contacts. When it reboots, it is impossible to stop the continuous failed reboots until I connect the device to a battery charger. During this sequence, the battery drains very quickly. Removing the battery does not resolve the rebooting problem. Oh, and by the way, the device does not reboot at all when I am connected to a battery recharger.
05-01-2014 10:11 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
There is also the "old trick" of inserting a business card (cut to size) between the battery and the back cover...sometimes, the fit is not exact and that little bit of added pressure ensures the battery remains in proper contact with the connections inside.
Good luck and let us know!
05-02-2014 04:13 PM
Oh my...as I mentioned above, "new" and "known good" may not necessarily be the same thing. To save cost and conduct the test quickest, trading batteries with someone who has an identical device (and no issues) is the best method. Using a new battery may well provide indicative results, but certainly not conclusive ones (since it would remain possible that the new battery was defective and causal somehow).
If things continue to fail with your new battery, then you will have a choice to make. Either you can first truly find a "known good" battery to try with, or you can skip that and take the assumption that your battery is fine. In which case you would then proceed with these tricks:
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
05-06-2014 03:49 PM