Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎10-14-2008
My Device: Not Specified

Bold Calling Noise/Cut Outs

Hello everyone, I am new to these forums here.  I just bought a new Bold on the first day it came out back in September.  It has been an awesome experience, and everything has been relatively smooth until now.

 

The problem I have right now is that whenever I make or receive a call, I get this repeating clicking noise - with each click, the call cuts out, and I cannot hear the other side of the call.  This click happens every second or half a second, rendering phone communications absolutely impossible.  I have resorted to emails and texting today.  And with the long weekend drawing to a close up here in Canada, I hope I don't miss too many calls with this...

 

The speaker volume bar is jumping up and down as well.  It seems to be synchronized with the clicking noise, making it look like a music visualization bar. After the OS downgrade from 162 to 144 (see below), the clicking and cutting out continues to happen but the bar no longer moves.

 

Some background information:

  • Carrier: Rogers
  • Tried both OS: 4.6.0.144, 4.6.0.162 --> both EastAsia version since I need the Japanese, Korean and Chinese characters supported for my music.  I was running 144 (Telstar EastAsia) perfectly fine.  I have updated to 162 (CSL EastAsia) a couple days ago.  I thought this might be the cause of the problem, so I used the JL_Cmder to wipe my BB and install a fresh 144.  Still the same problem.
  • My father, also with the exact same 162 (CSL EA) OS has absolutely no problems, same network.
  • This problem should not be connection-related: happens outside, at work, at home...or right beside my father's working BB.


Thank you everyone!

 

New Member
Posts: 1
Registered: ‎05-11-2010
My Device: curve 8520
My Carrier: orange

Re: Bold Calling Noise/Cut Outs

hi i have a blackberry curve 8520 and am experiancing exactly the same problem, i had this problem before and had my phone replaced but its occuring again any ideas what it is or how to fix it?? x

Contributor
Posts: 11
Registered: ‎10-07-2010
My Device: Bold
My Carrier: tmobile

Re: Bold Calling Noise/Cut Outs

were these problems ever resolved? I'm having hissing problems on my phone now...

New Member
Posts: 3
Registered: ‎05-07-2011
My Device: 8520
My Carrier: T-Mobile

Re: Bold Calling Noise/Cut Outs

If anyone needs an answer to this:

1) Plug in headphones/headset into 8520
2) Place a call (headset symbol should be at top-left)
3) While in call, remove headphones/headset (headset symbol should disappear)
4) It should now be fixed. If not, keep inserting and removing headphones/headset.