12-07-2008 09:52 AM
I just got my Bold from ATT about 2 weeks ago and love it. I updated the desktop manager last night to 4.7 and now the computer remembers the BB, but desktop manager doesn't read it.
I have tried diffrent USB's, follow the connection advice through the Apps Loader and nothing seems to work. All the setting are the same, just not sur what the deal is anymore.
Solved! Go to Solution.
12-07-2008 12:05 PM
Desinstall the Blackberry desktop manager application and install it again from this link
12-07-2008 12:49 PM
12-07-2008 12:58 PM
Open desktop manager and connect the device to the pc.
if the desktop manager not see the device, open application loader, and check the box detection communication ports, let me know
12-08-2008 12:13 PM
DM 4.7 doesn't work well. I have problems with that version of DM.
Try uninstall every instance of blackberry installation from your control panel>Add or remove programs
uninstall desktop software and all device softwares.
Then re-install version 4.6 and try again. Before updating your software to latest version don't forget to delete the vendor.xml.
12-09-2008 09:53 PM
After a hour on the phone with tech support, i did a master reset and reloaded the software and it worked. So i guess the software was bad.
Maybe this will help someone else.