Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-01-2011
My Device: 8900
My Carrier: etisalat, du

Re: Bold WiFi grey icon

i think totally this is not answer of this issue total.there is some thing other problem.

wnichols wrote:

As I have determined, the grey wifi icon does NOT mean the device will not use wi-fi to browse the internet. It only means the blackberry email is not available via that connected wifi access point.  i have been able to surf using the blackberry browser when connected to an access point with a grey wifi icon; verifying this by disconnecting the Mobile Network (home --> network connections) while surfing.




New Member
Posts: 1
Registered: ‎01-17-2011
My Device: Bold 9700
My Carrier: Vodafone

Re: Bold WiFi grey icon

This happened to me just yesterday, i've picked the bones out of many of the solutions here and this is what's worked.


Delete all WiFi Profiles and turn WiFi off


Setup > Options > Advanced Options > Host Routing Table > WiFi [60]


Menu > Register Now


Wait 15 minutes and turn WiFi back on


Join your network wait 5 and everything should be fine and the WiFi icon turnes white and you get the green tick


Mine was working fine until i got bored and run a dodgy app that accessed the web, i tried everything including rolling back the OS and restoring, I tried the above and bingo.

Posts: 11
Registered: ‎04-24-2010
My Device: 9550
My Carrier: T-Mobite

Re: Bold WiFi grey icon

Steps to solve this issues:


 - Go to Mobile Network Option

 - Making sure following options are valid

    + Data Service: On

    + Network Mode: 3G & 2G


Good luck! 

New Member
Posts: 1
Registered: ‎03-23-2011
My Device: Bold
My Carrier: BT

Re: Bold WiFi grey icon

Hi guys,


I have tried all these steps and nothing ...

I have Blackberry Bold - and i cannot access my home wireless wifi (grey icon).

if i disconnect from the mobile network (in order to test it - thus disabling the 3g) than i cannot surf the web.

The interest thing that on a different wifi network, the same device works fine.


Please help...


Posts: 32
Registered: ‎11-22-2011
My Device: 8250
My Carrier: oi

Re: Bold WiFi grey icon

I Had the same problem. Did you get any solution?