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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-29-2012
My Device: Bold 9650
My Carrier: Verizon

Bold connects to computer but not Desktop software

Starting this morning, my Bold 9650 will not connect to my Desktop software (version It does connect to my computer as it will charge.


Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bold connects to computer but not Desktop software

Hi golson22b and welcome to the BlackBerry Support Community Forums!


What appears on your BlackBerry® Desktop Software when you connect your BlackBerry® smartphone?  Have you recently performed a battery pull?  If not, try doing so then connecting again.


Let me know what happens.







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