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New Member
Posts: 1
Registered: ‎10-06-2008
My Device: Not Specified

Bold does not connect to Desktop 4.6 except after reboot

[ Edited ]

I have the most recent version of BB Desktop 4.6 (eff. Oct. 6) and unless I've very recently rebooted my Vista 64 SP1 laptop when I plug my BB Bold in via USB the clock appears for a couple of seconds the it returns to my home screen. There doesn't seem to be any response from BB Desktop and it does not show any connection nor does it sync.

 

I've tried rebooting my Bold and restarting BB Desktop but the only soultion seems to be to reboot my computer. Connection and sync work immediately following a reboot but after several hours (certainly by the next day) I have the same connection problems once again requiring a reboot of my computer.

 

Is there a way I can manual refresh whatever seems be getting cleaned up after a reboot - for example, is there a service I can restart rather than having this occur as part of a reboot?

 

It's very inconvenient but a workaround that's more efficient than a reboot will satisfy me for now. If someone has an actual solution, better still.

 

Anthony

Message Edited by analli on 10-06-2008 09:54 AM
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Bold does not connect to Desktop 4.6 except after reboot

hello,

instead of rebooting your PC I believe you can just log off the session and then log on.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎03-15-2013
My Device: Blold 9900
My Carrier: rogers

Re: Bold does not connect to Desktop 4.6 except after reboot

HI I have the same problem all of a sudden.  Did you ever find a solution?

New Contributor
Posts: 8
Registered: ‎03-15-2013
My Device: Blold 9900
My Carrier: rogers

Re: Bold does not connect to Desktop 4.6 except after reboot

your answer did not help.  Did ever find a solution?

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Bold does not connect to Desktop 4.6 except after reboot

I advse you to install the latest version of the BlackBerry Desktop Software, instead of using version 4.6.

--> http://us.blackberry.com/software/desktop.html



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 8
Registered: ‎03-15-2013
My Device: Blold 9900
My Carrier: rogers

Re: Bold does not connect to Desktop 4.6 except after reboot

Thank you for your reply, but my desktop is 6.1 version.  Tajba

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Bold does not connect to Desktop 4.6 except after reboot

hi, can you install "BlackBerry Desktop Software 7.1" ?

‎2013-09-23 05:34 PM

Thank you for your reply, but my desktop is 6.1 version. Tajba



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Highlighted
New Contributor
Posts: 8
Registered: ‎03-15-2013
My Device: Blold 9900
My Carrier: rogers

Re: Bold does not connect to Desktop 4.6 except after reboot

Sorry, my mistake, I do have version 7.1.0.4