03-30-2012 05:26 PM
03-30-2012 08:59 PM
There is a proximity sensor in the front of the phone to shut off the touch screen and avoid accidental hang ups or other incidents when your face is next to the screen. So, if your Wife's touch screen is still remaining active during a call it is probably a problem with the proximity sensor and should be replaced by the service provider.
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10-28-2012 06:21 PM
I have a BB Bold 9930 running 7.1 Bundle 1737 on Sprint and have had terrible problems w/ the Proximity sensor. Sprint has replaced the unit twice and finally says it's a BB/Software issue.
My problem is that the phone will Flashhook while up to my ear. Worked fine for a year until this started, now it won't stop regardless of the 2 replacement phones. It's not user error...happens routinely unless i Lock the phone right after placing/answering a call - but even then occasionally it will flashhook or switch to speaker phone.