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Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Brand New 9900 Application Storage Error


simon_a6 wrote:

I'm sorry, but what you are basically saying to me, is if I don't reboot every single day, then i will lose emails?!  (or so it appears, without wanting to place the entire responsiblity on that possible cause).


No. Not saying that.


simon_a6 wrote:

 

If you do happen to forget to do the restart one is forced to do - then you will lose emails.  A shop stopper?  YES!


And, nope.

1. You're app memory is too low to begin with. Clean it out. Any reboot ought to start out at 150mb-190mb of file free. What does yours show after a reboot?

2. Just schedule the reboot each night. It's a no-brainer, I do it just before bed or in the AM while I'm in the shower (with the BlackBerry NOT in the bathroom... farwaway in another room.

 

It's like putting on my shoes... I just do it. And I don't spaz out for having to do it, or taking the garbage out or tying my shoes.

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Super Contributor
Posts: 401
Registered: ‎06-03-2011
My Device: 9900
My Carrier: O2

Re: Brand New 9900 Application Storage Error

"Simon, yea it's not cool. But again, deal with it and know what you're doing."
May I give you a scenario ?
You fill up your fuel tank. If it runs down to zero, your car comes to a halt. If it is a diesel, it will break completely.

Now, you have a fuel level indicator there on the dash to see the level at a glance, as you the purpose is that it WILL run down slow, and you know you therefore have to fill up.

With the Blackberry OS7, you do have a level (even tho I don't think it iwas design for this purpose), but it is three or so clicks away. The damning result of you let it run too low, is you rpermanently lose emails on your Blackberry.

So we don't know when it will be very low, unless we go deep into the device to check.

I thank you for what you have said, but this really seriously puts me off continuing with this device.

Excellent in most ways - but this is one bug (YES a BUG) that is pretty fatal. Fatal, because it kills off your emails. Or can do!

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Brand New 9900 Application Storage Error

Ok. You can have it your way.

Too early in the day to get down in the gutter and argue.
(Takes me two clicks to check...)

 

Later.

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Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Brand New 9900 Application Storage Error

Same here.

It's clear we're past helping deal with an issue but have gotten down to having to deal with someone beating us up over something that we can't do anything about. Like Fox News says, "We report, you decide." I'm not sure what you expect us to do about it.

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Super Contributor
Posts: 401
Registered: ‎06-03-2011
My Device: 9900
My Carrier: O2

Re: Brand New 9900 Application Storage Error

Just amazed that individuals think this is fine. No wonder BB seems in many millions of views, to be heading out the door, when users don't care about having to reboot their phone once or twice a day, or their data could be lost.

But hey ho!!

On the scheduling front - can the device be auto scheduled to reboot??? Or is it always a manual thing? If one must reboot in order not to eventually lose data!
Super Contributor
Posts: 401
Registered: ‎06-03-2011
My Device: 9900
My Carrier: O2

Re: Brand New 9900 Application Storage Error

J Sanders asked me what my memory is like after a reboot.

So I just did one - 82.2MB.


Yet it in the 5 mins from doing that, and writing this it is now 81.8MB.

 

 

 

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Brand New 9900 Application Storage Error

If you are interested in figuring it out, here is a way (albeit quite tedious!) to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Super Contributor
Posts: 401
Registered: ‎06-03-2011
My Device: 9900
My Carrier: O2

Re: Brand New 9900 Application Storage Error

Ok, while this is a very kind offer of detailed help, I have to decline, for one very clear reason.

 

This is the second Bold 9900 that I have had that has done this.

I have listed all the apps on my phone in this thread.

These are all from App World.  and compared to many, I don't have hardly any installed.

 

I had to do what you suggested with my last phone.  That didn't fix it.

 

I then, after getting utterly sick of problems with that device, had the supply give me a replacement.

And now, same issue.  Now one could argue that because it is the same issue, it is an app that is causing it, or it is the OS7 that is causing it (as has been said here already).

 

I'm now in a position where I either do this flippin reboot every day after checking the level (it's more than 2 clicks - it's abotu 3-4 clicks and plenty of up/down sliding), OR, I just say "no, enough. Had it up to here with it.  Changing manfuacturer".

 

I think I have had the answer to the cause, and albeit an answer that stuns me that people are happy about the "issue", for me it's a major flaw that, to use a word used by someone else, is a flaw that should be put in the "gutter".

 

But listen, thanks.  At least I now know there are two bugs/flaws/issues to this device: it loses App Storage Memory, and as a result it loses emails/texts/calendar entries.

 

Nice.

Posts: 94,517
Likes: 24,401
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Brand New 9900 Application Storage Error

[ Edited ]

Simon, I'll get back around to answer your specific questions when I have time.

 

Off to help those others for a while.


simon_a6 wrote:

 OR, I just say "no, enough. Had it up to here with it.  Changing manfuacturer".


Back later when you can chill out.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Brand New 9900 Application Storage Error

You just like to sting anyone who tries to help you.


You should have WAY more than 82MB after a reboot. You've got 80MB of "junk" somewhere but since you don't want to take anyone's advice you'll never figure out what/where it is.

Good luck.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!