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New Contributor
Posts: 3
Registered: ‎02-17-2013
My Device: playbook touch phone
My Carrier: 07515740181

Broke my phone by leaving outside in the rain

I have bbp on my phone how do I get my phone numbers back

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Broke my phone by leaving outside in the rain

Hi and Welcome to the Community!

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

 

As for your data, if your BB winds up being destroyed by this, then recovery of your data is a matter of having taken backups before this happened. If you did so, then your data is safe. If you did not do so, then you migrate from the latter to the former in this old saying:

  • There are two kinds of computing device users: those who have lost data, and those who will

Backups, like insurance, are neither a reactive nor an optional activity.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎02-17-2013
My Device: playbook touch phone
My Carrier: 07515740181

Re: Broke my phone by leaving outside in the rain

thanks for the reply it did work at first but now without the battery in the computer but the computer doesnt reconise the connection. It was always backing itself up. but i will look at the link cheers

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Broke my phone by leaving outside in the rain

The problem with moisture is corrosion. Corrosion can proceed slowly. So, something that is fine at first can go bad later if the corrosion progresses and damages something else. Hence, the importance of treating it immediately in the manner proscribed, and without ever applying power before treating it properly. Any deviation from the proscribed actions (e.g., applying power too soon) can worsen the damage.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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