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04-15-2011 02:01 AM
i have a 8900 running 4.6 is prefect,but some days ago ,upgrade it from 22.214.171.1249 to 126.96.36.1997 , then the problem is
internet connection often lost ,but phone and sms/mms is good , like some 3rd software need connect to internet went connetion error , but..... but the blackberry browser can connect to internet ！！！
04-16-2011 08:30 PM
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Right Shift
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
04-17-2011 04:44 AM
Yes，thanks for your suggestion ! i know this ， press alt +shift +delete twice，then 8900 will be really reboot ，and broken internet problem resolved。 but i still want to know why so did this，any other solution without reboot ing ?