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New Member
Posts: 1
Registered: ‎12-30-2009
My Device: 8830 WE
My Carrier: Verizon

Re: Browser Has Disappeared

I am having theb same problem but hitting Register now at the Host Routing Table isn;t working.

 

Can you explain to me what the BIS site is and how to send service books?

 

Thanks

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Hall of Famer III
Posts: 57,210
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Browser Has Disappeared

Hi there!

I suggest the following steps:

1) Register HRT


  • Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now



2) Resend Service Books


  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot


  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Hopefully that will get things going again for you!

 



Occam's Razor nearly always applies when troubleshooting technology issues!

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