03-30-2013 10:50 AM
Solved! Go to Solution.
03-30-2013 04:31 PM
03-31-2013 03:45 PM - edited 03-31-2013 03:45 PM
First (and, sorry, obvious) question is -- what changed just before this behavior started?
Otherwise, here are some troubleshooting tips/techniques that could be attempted...
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Your OS may have become corrupted...and a clean OS reload may be needed.
Those are the first things that come to mind to attempt...good luck and let us know!
03-31-2013 03:53 PM - edited 03-31-2013 03:54 PM
Thanks sd! Going to give these a shot tomorrow. Will post my results. don't remember when exactly it started. One day I just noticed the menu was no longer accessible.
04-01-2013 03:11 PM
04-02-2013 09:29 AM