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New Contributor
Posts: 7
Registered: ‎06-05-2012
My Device: Torch 9800
My Carrier: Rogers

Browser frozen

Help! My browser is frozen, when I try to use it, every thing freezes and I can't click anything. The only way to get out of that is to press "End Call" so I can leave the application , its like another lock button. How do I fix my browser? Smiley Sad

Forums Advisor III
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: Browser frozen


starfish9638 wrote:

Help! My browser is frozen, when I try to use it, every thing freezes and I can't click anything. The only way to get out of that is to press "End Call" so I can leave the application , its like another lock button. How do I fix my browser? Smiley Sad


Hi starfish9638,

 

Pull the battery while powered ON and reinsert again.

 

Thanks.



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New Contributor
Posts: 7
Registered: ‎06-05-2012
My Device: Torch 9800
My Carrier: Rogers

Re: Browser frozen

Will that erase any data that was already on my BB?

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Contributor
Posts: 28
Registered: ‎05-27-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers Wireless

Re: Browser frozen


starfish9638 wrote:

Will that erase any data that was already on my BB?


No it will not.

 

It will perform a hard reset on the Blackberry. Generally, Hard Resets will fix most intermittent problems you experience with blackberry applications.

 

--Phil

Phil
Specialist, Emergency Medical & Disaster Response
Blackberry Playbook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290

1. Please thank those who help you by clicking the Like button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post Accept as Solution, which solved it for you!