Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 2
Registered: ‎10-15-2013
My Device: 9300 cutve
My Carrier: bought from england

Browser is not opening after updating the os



I am using 9300 curve.I have upgraded its os and after that I cannot open browser , have done everything but its not working could you please help me also my blackberry app world doesnt't open i always get a message that data services are not operational and for browser i got a message of uncaught exception please guide me.

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Browser is not opening after updating the os

Hello Arsala...


What method used to update the Blackberry
Erased the vendor.xml file when updated your BB.

If you want to use the browser remember to have data plan or BIS for you to browse ...

But your problem is that the browser does not open ...

At the time of the update not done correctly.


Apply Wipe, Wipe Factory Reset again and load the OS again either via Loader




Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
Accept as Solution to ** Comments **


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Member
Posts: 2
Registered: ‎10-15-2013
My Device: 9300 cutve
My Carrier: bought from england

App world doesn't work

yes my problem has been solved by downgrading my OS. could you lease tell me why my blackberry app world is not working whenever I open it , I get the same message that data service not operational. What should i do to make it operational ?