12-02-2010 04:55 PM
Just got a new BlackBerry 8520, and i have a wi-fi connection setup for when im at home, but when i go out and i try to use the browser, i just get the message "This is a Wi-Fi service. Please ensure your device has an active Wi-Fi connection and try again."
How can i change this? Please, Please help!!
12-02-2010 04:58 PM
Hi and Welcome to the Forums!
Here is a KB that discusses that error:
Hopefully it contains something useful!
Good luck and let us know!
12-02-2010 05:06 PM
thanks for the fast reply! however, it didnt work i cannot change it from the hotspot mode, however, i have i have previously had a go on the same phone and i know you can do it, do you know anything else?
Whats more, i downloaded the facebook app and that wont work on either the wi-fi or sim
12-02-2010 05:08 PM
When you say "it didn't work"...there are two resolutions in that KB. You did both and neither worked? Specifics and details always help us to help you better.
12-02-2010 05:19 PM
OK...then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! Please report back with specific results...especially about the message you should receive as a result of steps 1 and 2.
12-02-2010 05:33 PM
Step 1 should push the appropriate Service Books down. Why are you unable to change it from Hotspot Mode? Greyed out or is the only option?
Disclaimer: I'm just a regular user like the rest of you. I have spent a lot of time learning the limitations of the Blackberries to know how to fix most problems. If I have suggested a fix, please give a kudo and mark as a solution!
12-02-2010 05:39 PM
didnt really understand step 2, and it didnt work
What exactly happened with step 1? Did you receive a message to your BB?
What exactly don't you understand in step 2? Which portion? Specific please...